Microsoft and its “partners”

The announcement by Microsoft that it planned to build its own tablet to compete with the iPad reflects a major breach between the company and its historic partners, like HP and Dell.  Microsoft clearly understands the threat of tablets, particularly Apple’s iPad, to its traditional business of selling software at relatively high prices to PC manufacturers who sell hardware at razor thin margins. This economics of this approach severely limits the funds available to the manufacturers for hardware design and purchasing high quality components. Essentially there has a been a race to the bottom in the PC market.

As Apple continues to grow, Microsoft faced a potential nightmare.  If PC manufacturers could not design and build attractive touch-based computers, Microsoft’s software sales, both for its Windows operating system and its Office suite, would decline, perhaps precipitously. So Microsoft may have felt painted into a corner, and it announced its Surface tablet with little or no notice to its “partners.”

This breach was covered today by Nick Wingfield in the New York Times:

For hardware makers, the PC market has long been a struggle because Microsoft and Intel, maker of the microprocessors that power most computers, have long extracted most of the spoils from the industry, leaving slim profits for the companies that make them. Manufacturers pay hefty fees to license Windows from Microsoft, putting pressure on them to make computers as cheaply as possible using commodity parts.

That, in turn, has limited their ability to take the kinds of risks on hardware innovation that have helped define the iPad. Furthermore, with the iPad, Apple has proved that there are significant advantages to designing hardware and software together. When separate companies, each with its own priorities, handle those chores, integrating hardware and software can be more challenging.

An even better summary of the breach was provided by Horace Deidu in his Critical Path podcast last week. It is well worth a careful listen if you are interested in the future direction of the industry. Here is a sample of what Deidu has to say:

If we simply divide [Microsoft software] revenues by PCs sold we get about $55 Windows revenues per PC and $68 of Office revenues per PC sold. The total income for Microsoft per PC sold is therefore about $123. If we divide operating income by PCs as well we get $35 per Windows license and $43 per Office license. That’s a total of $78 of operating profit per PC.

Now let’s think about a post-PC future exemplified by the iPad. Apple sells the iPad with a nearly 33% margin but at a higher average price than Microsoft’s software bundle. Apple gives away the software (and apps are very cheap) but it still gains $195 in operating profit per iPad sold.

Fine, you say, but Microsoft make up for it in volume. Well, that’s a problem. The tablet volumes are expanding very quickly and are on track to overtake traditional PCs while traditional PCs are likely to be disrupted and decline.

So Microsoft faces a dilemma. Their business model of expensive software on cheap hardware is not sustainable. The future is nearly free software integrated into moderately priced hardware.

 Disclosure: I am long AAPL.

Competing on worker protections

How are Apple’s competitors doing in terms of disclosing or reducing worker abuse at their plants in China?

None too well, according Nick Bilton in the New York Times.

Over the past week I have asked Hewlett-Packard, Samsung, Microsoft, Dell, Amazon, Barnes & Noble and Lenovo about their reports on labor conditions. Many, if not all, of these electronics makers also use Foxconn.

Most responded with a boilerplate public relations message. Some didn’t even respond. The answer from Barnes & Noble, the maker of the Nook e-reader, was typical. Mary Ellen Keating, a senior vice president, said only, “We don’t comment on our supply chain vendors.” Ms. Keating wouldn’t say why Barnes & Noble does not discuss its manufacturing.

Lenovo e-mailed an off-topic report on sustainability.

Samsung, which sells far more cellphones than Apples does, gave no response.

Although some technology companies share some information about their audits, none go into detail about the violations they find or what they are doing to fix problems.

“When violations exist, they don’t follow up nearly as well as Apple does,” said Li Qiang, executive director of China Labor Watch, which monitors and investigates labor conditions in China.

Disclosure: I am long AAPL.

Apple: number 1 worldwide computer vendor

According to this report from Canalys, Apple is the number one vendor of personal computers in the world. It reaches that conclusion by including tablets as personal computers, which they most certainly are. PCs are PCs based on what they do, not on what they look like.

Canalys today announced that Apple, after reporting stellar results, became the leading worldwide client PC vendor in Q4 2011. Apple shipped over 15 million iPads and five million Macs, representing 17% of the total 120 million client PCs shipped globally in Q4. Overall, the total client PC market, including desktops, netbooks, notebooks, and pads grew 16% year-on-year. Excluding pads, the client PC market declined 0.4%. The floods in Thailand, that impacted hard drive assembly plants, caused mild disruption to shipments during the quarter, but the side effects are likely to be felt in the first half of 2012.

Among the other top five PC vendors, only Lenovo managed to increase its market share, by a relatively modest two points, compared to Apple’s six-point gain over the same quarter a year ago. Acer, Dell and HP – the hardest hit – all lost market share.  Now the second largest client PC vendor worldwide, HP will struggle to compete with Apple following the end of its Touchpad.

Welcome to the post-PC era.

Disclosure: I am long AAPL.

Apple makes computers too

There is no doubt that iOS devices currently generate the bulk of Apple’s revenues and profits. As recently as one year ago, iOS-based products generated over 70% of Apple’s profits, and that share is almost certainly greatly increased by now.

But the overwhelming profits generated by iOS often seem to give rise to an impression that Apple’s computer sales are not significant.  This is not true.

According to Gartner, for the fourth quarter of calendar year 2011, while PC sales in the US fell 5.9%, Apple’s US personal computer sales were up 20% and making Apple the third largest seller of computers in the US, behind HP and Dell.

Here are Gartner’s numbers for the fourth quarter 2011:

Disclosure: I am long AAPL.

Life and death of the TouchPad

English: Jon Rubenstein introduces new HP Touc...

Jon Rubinstein announces the HP TouchPad in February 2007

HP paid $1.2 billion to purchase Palm to get its WebOS operating system designed for handheld devices. HP then launched the TouchPad tablet running WebOS. But after less than seven weeks on the market, HP killed the TouchPad, and open-sourced WebOS.

The New York Times offers some explanations for this expensive failure.

WebOS turned out to be something of a toxic asset. Several former Palm and H.P. employees involved in WebOS say that there was little hope for the software from the beginning, because the way it was built was so deeply flawed.

“Palm was ahead of its time in trying to build a phone software platform using Web technology, and we just weren’t able to execute such an ambitious and breakthrough design,” said Paul Mercer, former senior director of software at Palm, who oversaw the interface design of WebOS and recruited crucial members of the team. “Perhaps it never could have been executed because the technology wasn’t there yet.”

Who knows whether the report is accurate or actually includes all the major factors involved. But it is certainly a cautionary tale for others attempting to launch a high end attack on Apple’s iPad or even Android.

The fact is that Apple created its mobile operating system, iOS, with a very sound foundation, somewhat based on OS X, and it has been refining and polishing iOS for five years now, since its original announcement by Steve Jobs in January 2007.  At the time, Steve Jobs said “iPhone is a revolutionary and magical product that is literally five years ahead of any other mobile phone.” He was right.

Take a look at this part of the 2007 iPhone launch event and think about the mobile phones we all used back then and what we are using today. This announcement is probably Steve Jobs’ best-ever product launch. Here is the opening segment.

180 degree turns

What is it with tech companies lately? They seem unable follow through on widely announced plans. First, Netflix is going to break itself in two, then it is no. HP is going to spin off its PC business, and now it is not. Only a short time ago, HP rolled out a new tablet device and within weeks it was killed and inventory was sold at fire sale prices.  Perhaps companies with so little confidence in their own decisions should merge and become a truly chaotic enterprise. I am waiting for HP to announce it plans to acquire Netflix.

Tech prediction of the year (updated)

This is rather amazing. Robert X. Cringely wrote a column way back in February where he predicted what is happening now at HP.

I don’t think Leo Apotheker is going to survive long as CEO of Hewlett Packard. This is not based on any inside information, just my own pondering. And when Apotheker does go down, I’m pretty sure I know who will take his place…

Then there’s Meg Whitman, who expected at this point to have resigned from the HP board to spend all her time running California as governor. But that didn’t happen, so now what is she to do? You can only get so many pedicures. She’ll eventually get around to hip-checking Apotheker and taking his job. Meg can knock back brewskies as well as any man and will probably fill those CEO shoes even better than Apotheker.

Kudos to Cringely.

Update: John Gruber notes this prediction from Oracle CEO Larry Ellison on the very day that Apotheker was appointed HP CEO:

I’m speechless,” he wrote in an email to the Wall Street Journal. “HP had several good internal candidates… but instead they pick a guy who was recently fired because he did such a bad job of running SAP.” […]

“None of the HP board members own much HP stock so they have little to lose,” he wrote. “But the HP employees, customers, partners and shareholders will suffer. The HP board needs to resign en masse… right away. The madness must stop.”

Who could have seen this coming? (updated)

I am in total shock. The HP board apparently has lost faith in CEO Leo Apotheker after only months on the job.

Former eBay CEO Meg Whitman is being considered by Hewlett-Packard directors as a possible candidate for CEO, in a move that would replace its current leader Léo Apotheker, according to several sources close to the situation.

The appointment of Whitman — who is longtime and experienced Silicon Valley exec, who joined the board of Hewlett-Packard in January — to the top job at HP is by no means a done deal, sources said.

But a significant contingent on the board is keen to remove Apotheker after a what some directors consider is a series of management mishaps.

Update: After the markets closed on Thursday, Whitman was indeed named the new HP CEO.

Tech quote of the day

I’ve said this before, but thought it was worth repeating: It’s in Apple’s DNA that technology alone is not enough. That it’s technology married with liberal arts, married with the humanities, that yields us the result that makes our hearts sing.

And nowhere is that more true than in these post-PC devices.

And a lot of folks in this tablet market are rushing in and they’re looking at this as the next PC. The hardware and the software are done by different companies. And they’re talking about speeds and feeds just like they did with PCs.

And our experience and every bone in our body says that that is not the right approach to this. That these are post-PC devices that need to be even easier to use than a PC. That need to be even more intuitive than a PC. And where the software and the hardware and the applications need to intertwine in an even more seamless way than they do on a PC.

And we think we’re on the right track with this. We think we have the right architecture not just in silicon, but in the organization to build these kinds of products.

And so I think we stand a pretty good chance of being pretty competitive in this market. And I hope that what you’ve seen today gives you a good feel for that.

Steve Jobs speaking at the launch event for the iPad 2.  Consider this in light of HP’s decision to drop the TouchPad.

Disclosure: I am long AAPL.

HP to exit PC business and mobile business?

Based on this article in today’s New York Times, it appears that HP is ready to spit off its PC business, drop the TouchPad, and attempt to sell or license Web OS:

By jettisoning its [TouchPad] tablet, along with its [Pre] mobile phone business, H.P. would be surrendering in a fast-growing market dominated by Apple. But so far, Apple is the only company that is selling a significant number of tablets. It sold more than $6 billion worth of iPads in the most recent quarter.

Mr. Apotheker had bragged about the TouchPad tablet, in particular, calling it a serious challenger in an expanding market. His executives scoffed at critics of the product, calling the effort a marathon, not a sprint.

But in the end, consumers balked at buying the device. H.P. quickly cut the price 20 percent and then decided to put it out of its misery after just two months. Mr. Apotheker said that the tablet had failed to live up to the financial milestones he set.

H.P. said that it was considering licensing its WebOS software to other companies or selling it.

HP’s withdrawal from these markets would be a major benefit to Apple, and it could lead other competitors to refocus their strategic thinking about the impact of the iPad.

Disclosure: I am long Apple.

How’s that TouchPad working out for you?

HP’s iPad “killer,” the TouchPad, is not selling too well.

According to one source who’s seen internal HP reports, Best Buy has taken delivery of 270,000 TouchPads and has so far managed to sell only 25,000, or less than 10 percent of the units in its inventory.

A second person who has seen Best Buy’s TouchPad sales figures confirmed the results as “consistent with what I’ve seen,” and went so far as to say that 25,000 sold might be “charitable.” This source suggested that the 25,000-unit sales number may not account for units that consumers return to stores for a refund.

Blood on the iPad

Bad news for the HP TouchPad. HP’s long-delayed challenge to Apple in the tablet space is clearly not selling. How do we know that? Well, less than 2 months after its launch, the price of the TouchPad has been reduced a full 20%, from $500 to $400 for the 16-Gig model.

At least for now, customers strongly prefer the iPad to any competitor and most will not pay as much for devices that other manufacturers effectively claim or “just like the iPad.”.

HP TouchPad reviews are out (updated)

Nothing for Apple to fear, according to Walt Mossberg.

Now, the world’s largest PC maker, Hewlett-Packard, is entering the fray. On Friday, it will start selling the TouchPad, a 10-inch tablet with a slick, distinctive software interface. The TouchPad starts at $500, the same entry price as the iPad 2.

I’ve been testing the TouchPad for about a week and, in my view, despite its attractive and different user interface, this first version is simply no match for the iPad. It suffers from poor battery life, a paucity of apps and other deficits.

Nor does David Pogue see a big threat:

If that description [of the TouchPad] sounds just like the iPad (and the 47,298 Android tablets that compete with it), you’re right. H.P. has some nerve coming out with a tablet now — especially because the biggest distinguishing component is its operating system. It’s WebOS, a variation of the software that runs the Palm cellphones (the Pre, Pixi and so on) — but it’s new to tablets.

Which means, of course, that there aren’t many apps for it yet. How many is “not many”? Well, 300.

(H.P. points out, however, that there are even fewer for Android tablets, even after several months: only 232.)

There’s a Kindle app, Pandora and Angry Birds, thank goodness. But some pretty popular apps are among the missing. No Flixter or IMDB. No Pocket God. No Google apps like Google Mobile, Google Earth or Google Voice. No Netflix.

Now, from a hardware-checklist perspective, the TouchPad doesn’t get off to a good start. It’s the same size as the iPad, but it’s 40 percent thicker (.75 inches thick) and 20 percent heavier (1.6 pounds) — a bitter spec to swallow in a gadget you hold upright all day long.

If a tablet other than an iPad can compete on neither usability nor price, who will buy it?  The default choice for consumers is clearly the iPad. The true test for any iPad competitor is to come up with something that is either clearly more attractive to users or significantly lower in price. Good luck with that.

Update: The Register has posted its review:

That said, while I like WebOS, the hardware is a let-down. It’s not actually bad, but alongside the likes of the iPad 2 and Asus Eee Pad Transformer – let alone the anticipated iPad 3 – it feels like a product that’s just behind the curve – the performance isn’t quite there.

 

Disclosure: I am long in AAPL.

 

Kicking a guy when he is down (updated)

Larry Elllison on stage.
Image via Wikipedia

HP fired Mark Hurd.

Now, since he has taken a position as co-President of Oracle, HP has filed suit against him, essentially alleging that he is stealing HP secrets and handing them off to Oracle. They claim he cannot work at Oracle without disclosing HP confidential information.

Oracle has published a response:

“Oracle has long viewed HP as an important partner,” said Oracle CEO Larry Ellison. “By filing this vindictive lawsuit against Oracle and Mark Hurd, the HP board is acting with utter disregard for that partnership, our joint customers, and their own shareholders and employees.   The HP Board is making it virtually impossible for Oracle and HP to continue to cooperate and work together in the IT marketplace.”

Larry Ellison, shown in the embeded photo, is one tough cookie. This could either be a big battle or it may involve merely a settlement.  But what is a fired employee supposed to do? Quit working in his industry? In California, I understand that any sort of non-compete agreements are particularly hard to enforce. But transferring confidential information is verboten. Legal analysis here.

Side note: Interestingly, HP is using Dropbox to distribute copies of the complaint. This would be a cheap way to share a document publicly for any business.  And if you have an iPhone or iPad and you don’t have a (free) Dropbox account you should.

Updated: More legal analysis is available from The Recorder.