It took him more than a week, but Mike Daisey finally apologizes.
Perversely, he does apologize to virtually everyone, but not to Apple or to Foxconn.
It took him more than a week, but Mike Daisey finally apologizes.
Perversely, he does apologize to virtually everyone, but not to Apple or to Foxconn.
One of my favorite radio programs, This American Life, has retracted a previous show highly critical of the manufacturing done in China by Apple’s suppliers. The show was based on a show written and performed by Mike Daisey, who is critical of Apple. The show was the most popular online episode in TAL history, with 888,000 downloads and 206,000 streams. And it is also the most popular podcast ever downloaded in iTunes.
From a statement posted on the This American Life website by Ira Glass:
I have difficult news. We’ve learned that Mike Daisey’s story about Apple in China – which we broadcast in January – contained significant fabrications. We’re retracting the story because we can’t vouch for its truth. This is not a story we commissioned. It was an excerpt of Mike Daisey’s acclaimed one-man show “The Agony and the Ecstasy of Steve Jobs,” in which he talks about visiting a factory in China that makes iPhones and other Apple products.
The China correspondent for the public radio show Marketplace tracked down the interpreter that Daisey hired when he visited Shenzhen China. The interpreter disputed much of what Daisey has been saying on stage and on our show. On this week’s episode of This American Life, we will devote the entire hour to detailing the errors in “Mr. Daisey Goes to the Apple Factory.”
Daisey lied to me and to This American Life producer Brian Reed during the fact checking we did on the story, before it was broadcast. That doesn’t excuse the fact that we never should’ve put this on the air. In the end, this was our mistake.
The full statement is worth a read and I assume that this week’s episode will be important to listen to. The seriousness with which This American Life is dealing with this discovery shows real integrity on the part of Ira Glass.
Daisey’s response, which seems to admit that what he says is not always factually acccurate:
I stand by my work. My show is a theatrical piece whose goal is to create a human connection between our gorgeous devices and the brutal circumstances from which they emerge. It uses a combination of fact, memoir, and dramatic license to tell its story, and I believe it does so with integrity.
This sounds more like an admission of falsehood than a claim of truth.
Update: Here is the story from Marketplace, the PRI program that discovered the truth.
On Friday afternoon, the New York Times removed a paragraph from an opinion piece Mr. Daisey had written for the paper’s website. The paragraph recounted a story from Mr. Daisey’s monologue, in which he met a man with a hand “permanently curled into a claw”—an account that “This American Life” said was also false.
“We asked him questions and talked about his travel. We took him at his word,” said Times spokeswoman Eileen Murphy. The Times, which had separately published a series of its own articles about Apple’s factories, said it stood by those. “We do something very different. Our standard is a journalistic one.”
Update 3: From the original This American Life program transcript Ira Glass says:
When I saw Mike Daisey perform this story on stage, when I left the theater I had a lot of questions. I mean, he’s not a reporter, and I wondered, did he get it right? And so we’ve actually spent a few weeks checking everything that he says in his show.
So much for checking. Marketplace did the real checking.
Update 4: Whatever the truth, customers continue to flock to iPads with today’s launch.
Update 5: This is what the New York Times says about an op-ed penned by Daisey that it published on October 6, 2011, the day after Steve Jobs died.
Questions have been raised about the truth of a paragraph in the original version of this article that purported to talk about conditions at Apple’s factory in China. That paragraph has been removed from this version of the article.
“Questions have been raised”? No questions have not been raised, Mike Daisey has admitted he lied for dramatic effect. Whenever the New York Times lapses into the passive tense, you know they are backtracking yet refuse to acknowledge the truth. The fact is that questions have not been raised. Rather, falsehoods have been discovered.
Related articles
Today would have been Steve Jobs’ 57th birthday.

The FBI investigated the background of Steve Jobs back in 1991 in connection with a proposal by President George H.W. Bush to appoint Jobs to a Federal position. Yesterday, the FBI released the file in response to a Freedom of Information Act request.
The bottom line? The FBI concluded that Steve Jobs experimented with drugs and did not always tell the truth.
One anonymous source described Mr. Jobs as a “deceptive individual who is not completely forthright or honest,” adding that he will “twist the truth and distort reality in order to achieve his goals.” Several discussed the fact that Mr. Jobs fathered a child out of wedlock.
Shocking.
Jim Cramer describes the advertisement he found most powerful during the Super Bowl.
… there was one ad that struck me as the most honest, most riveting and most compelling of all. You see, the game had just ended, and Colts great Raymond Berry ran the Giant gantlet with the Lombardi Trophy. Suddenly it seemed like every other Giant pulled out an Apple (AAPL) iPhone to snap pictures of the moment.
One after another after another. And I said to myself, there it is, not some pet dangling a bag of chips or some headlights killing vampires or King Elton getting trapdoored. Nope, there was an ad worthy of Steve Jobs and the company he built.
Of course, it wasn’t an ad. It was just a collection of the most cool, most idolized competitors in the world whipping out their favorite device, which they had on the field, ready for action.
Disclosure: I am long AAPL.

HP paid $1.2 billion to purchase Palm to get its WebOS operating system designed for handheld devices. HP then launched the TouchPad tablet running WebOS. But after less than seven weeks on the market, HP killed the TouchPad, and open-sourced WebOS.
The New York Times offers some explanations for this expensive failure.
WebOS turned out to be something of a toxic asset. Several former Palm and H.P. employees involved in WebOS say that there was little hope for the software from the beginning, because the way it was built was so deeply flawed.
“Palm was ahead of its time in trying to build a phone software platform using Web technology, and we just weren’t able to execute such an ambitious and breakthrough design,” said Paul Mercer, former senior director of software at Palm, who oversaw the interface design of WebOS and recruited crucial members of the team. “Perhaps it never could have been executed because the technology wasn’t there yet.”
Who knows whether the report is accurate or actually includes all the major factors involved. But it is certainly a cautionary tale for others attempting to launch a high end attack on Apple’s iPad or even Android.
The fact is that Apple created its mobile operating system, iOS, with a very sound foundation, somewhat based on OS X, and it has been refining and polishing iOS for five years now, since its original announcement by Steve Jobs in January 2007. At the time, Steve Jobs said “iPhone is a revolutionary and magical product that is literally five years ahead of any other mobile phone.” He was right.
Take a look at this part of the 2007 iPhone launch event and think about the mobile phones we all used back then and what we are using today. This announcement is probably Steve Jobs’ best-ever product launch. Here is the opening segment.

The Wall Street Journal has prepared its list of the top 10 most read business articles of 2011 as reported in the Journal. Not surprisingly, Apple and Steve Jobs dominated the list. And the most read of all of them was the Journal‘s Steve Jobs obituary.
Once again, a Steve Jobs was correct.
New open standards created in the mobile era, such as HTML5, will win on mobile devices (and PCs too). Perhaps Adobe should focus more on creating great HTML5 tools for the future, and less on criticizing Apple for leaving the past behind.

Malcolm Gladwell, writing in the current issue of The New Yorker, believes that the real power of Steve Jobs came from his ability to look at the existing technology and “tweak” it to make it more attractive and more useful. One example:
Jobs’s friend Larry Ellison, the founder of Oracle, had a private jet, and he designed its interior with a great deal of care. One day, Jobs decided that he wanted a private jet, too. He studied what Ellison had done. Then he set about to reproduce his friend’s design in its entirety—the same jet, the same reconfiguration, the same doors between the cabins. Actually, not in its entirety. Ellison’s jet “had a door between cabins with an open button and a close button,” Isaacson writes. “Jobs insisted that his have a single button that toggled. He didn’t like the polished stainless steel of the buttons, so he had them replaced with brushed metal ones.” Having hired Ellison’s designer, “pretty soon he was driving her crazy.” Of course he was. The great accomplishment of Jobs’s life is how effectively he put his idiosyncrasies—his petulance, his narcissism, and his rudeness—in the service of perfection. “I look at his airplane and mine,” Ellison says, “and everything he changed was better.”
I think there is a lot of support for this position. Steve Jobs repeatedly looked to current or near future technology and chose the best way to leverage those technologies for customer satisfaction. He never added a technology to his devices just to be able to claim that the device had a certain functionality. He added technology when it was ready and only if it increased the value of the device to the average user. This is why almost all Apple product marketing eschews long lists of technical specifications and relies on the emotional impact to the user.

Mona Simpson has published a deeply moving eulogy for her brother, Steve Jobs.
Excerpt:
I grew up as an only child, with a single mother. Because we were poor and because I knew my father had emigrated from Syria, I imagined he looked like Omar Sharif. I hoped he would be rich and kind and would come into our lives (and our not yet furnished apartment) and help us. Later, after I’d met my father, I tried to believe he’d changed his number and left no forwarding address because he was an idealistic revolutionary, plotting a new world for the Arab people.
Even as a feminist, my whole life I’d been waiting for a man to love, who could love me. For decades, I’d thought that man would be my father. When I was 25, I met that man and he was my brother.

Well, Steve, I think there’s more than one way of looking at it. I think it’s more like we both had this rich neighbor named Xerox and I broke into his house to steal the TV set and found out that you had already stolen it.
– Bill Gates, in response to a claim by Steve Jobs that Windows software was a rip-off of the Mac, as reported in the new book Steve Jobs.

Apple has released video of the Steve Jobs celebratory tribute event held last week at Apple’s Cupertino campus.
There are some spoilers in here regarding the book, Steve Jobs, which is released tomorrow.
Part 1:
Part 2:
