Click to see FAQ'S
What is Freer?
Q: What is Freer?A : Freer is a community platform that allows like-minded people to share items between themselves to reduce consumption and save money. Communities are stronger when they cooperate and work together. Freer believes almost anything you want to use already exists in your community.
Is Freer environmentally friendly?
Q: Is Freer environmentally friendly?A : By using the Freer platform, you are playing your part in reducing consumption, helping the planet and earning or saving money in the process. Freer is a great way to get access to stuff and feel good whilst you’re doing it. Freer puts access over ownership so people can enjoy everyday items without owning them.
Which items can I list on Freer?
Q: Which items can I list on Freer?A : You can list almost any item on Freer. Please refer to our prohibited items list to find out about items that we don’t allow.
How do I lend my items on Freer?
Q: How do I lend my items on Freer?A : Lending items on Freer is simple. Just follow these steps:
1. Use the List feature in the app to create a listing for your item.
2. As the lender, set how much you want to earn from the item.
3. Add photos and set House Rules so Renters know what’s allowed and not allowed with your item.
4. Set dates when your item is not available for rental
5. Once you are happy with your item listing Post it so it’s public.
When someone wants to rent your item, you’ll be notified. If you are happy to go ahead confirm the booking in the app and the renter will be notified. How do I rent an item on Freer? X Q: How do I rent an item on Freer?A : Renting awesome items on Freer is easy - follow these steps:
1. Search for items in the app using the Discover feature.
2. Save it to view later or read on to start the rental process.
3. Set the dates you want the item and confirm.
4. Click Rent, next the total cost of the rental will be shown. If you are happy to go.
ahead, click Book to send your rental request to the lender.
Your booking is Pending until confirmed by the Lender, once the booking is paid for and confirmed the lender’s details will be shared with you and you arrange to pick up the item. When do I pick up and return an item? X Q: When do I pick up and return an item?A : Items are available from 0900 on the day of rental for pickup through to 0900 on the day of return. Each day of rental equals a 24-hour period. Lenders and Renters are free to negotiate different pick up and return times between themselves as required but we suggest you use the in-app message function to avoid confusion and create a trail of dialogue. How do I arrange pick up of the item? X Q: How do I arrange pick up of the item?A : After booking the item the lender is sent a message to confirm the rental. When the rental has been confirmed the lender’s details will be sent to the renter - which can be found in the upcoming rentals section of My Freer. If you do not feel comfortable going to someone’s house to collect the item, we strongly recommend meeting in a public location. Is Freer Covid safe? X Q: Is Freer Covid safe?A : Please respect social distancing and other Covid-19 precautions as per the relevant jurisdiction. We strongly recommend that the lender cleans the item thoroughly on return using appropriate materials. If as a renter you are concerned, ask the lender to clean the item in front of you.
We further highly recommend meeting outdoors to hand the item over and do not enter a person’s home to collect.
To help protect the lender we strongly advise that renters clean the item thoroughly before returning it. As a lender how do I get paid? X Q: As a lender how do I get paid?A : Freer currently uses the PayPal payment gateway. Renters can pay using their PayPal account or by using a debit or credit card. When the rental booking is confirmed and the renter pays, we deduct the renter's account. At the moment we pay lenders on the 1st and 15th of the month but we are looking to improve the frequency of payments, so payment is made 24 hours after the booking is undertaken.
We have had a security review on our app to ensure that it is as safe and secure as possible and continually monitor and upgrade our security arrangements. Do you sell on the data to third parties? X Q: Do you sell on the data to third parties?A : No. Who owns the content on Freer? X Q: Who owns the content on Freer?A : You own your own content on Freer but by listing your item you allow us to use this royalty free in any of our materials. See the Terms and Conditions for more information.