Freer is a community platform that allows lenders and renters of every-day items to share items between themselves; reducing consumption, making money for Lenders and saving money for Renters.

Communities are stronger when they cooperate and work together. Freer believes almost anything you want to use already exists in your community.

By using the Freer platform, you are playing your part in reducing consumption, helping the planet and earning or saving money in the process. Freer is a great way to get access to stuff, try new things and feel good whilst you’re doing it. Freer puts access over ownership so people can enjoy everyday items without owning them.

At Freer we believe that circularity in our community adds significantly to the environmental benefits of everyone. We are not saying never buy anything but perhaps check in your community if that item already exists for rental.

Please respect social distancing and other Covid-19 precautions as per the relevant jurisdiction. We strongly recommend that the Lender cleans the item thoroughly on return using appropriate materials. If as a renter you are concerned, ask the lender to clean the item in front of you.

We further highly recommend meeting outdoors to hand the item over and do not enter a person’s home to collect the item. Ask the lender to bring outside of the house.

Trust and community are at the heart of the Freer platform. We encourage Renters and Lenders to undertake our identity verification process before they rent or lend items through Freer. We work with our identity verification partner (Yoti) to ensure Renters and Lender are who they say they are and give you peace of mind.

However, we also understand that not everyone wants to undertake this process so we clearly mark where a Lender or Renter is verified (has gone through the process) and where they have not. You can see this on their profile and the products they are lending. Likewise, Lenders can see when a renter is not verified and in turn may chose not to rent to that person. There is no issue if you do not want to rent to someone who is not verified.

If you do not feel safe picking up or returning an item, or having someone come to your house to collect, please contact the Renter or Lender and request a mutually convenient collection or drop off location. You should not feel under any pressure to go to a specific location to commence a rental. If you feel you are being pressured cancel the rental and inform Freer at joe@freer.com

You own and are responsible for your own content on Freer, but by listing an item or posting a Freer Story, you allow us to use this royalty free in any of our marketing materials and social media. See Terms and Conditions for more information.

Freer charges a service fee to both the Lender and the Renter. This amounts to 10% of the transaction charge for both the Lender and the Renter. We have the costs of maintaining the app, are charged for the identification and verification process and each financial transaction.

How much information you put on your profile bio is up to you. The same goes for adding a profile picture. However, given Freer is a community member app the more information you provide will give a Lender or Renter a better idea of who you are. You do not need to add a profile pic if you don’t want to but it will enable others to get a better understanding of you as an individual.

You can read our privacy policy for more information on how we manage your data. Freer will comply with all applicable requirements of the Data Protection Legislation in the jurisdictions in which it operates. This Clause is in addition to, and does not relieve, remove or replace, out obligations to your rights under the relevant Data Protection Legislation.

We have had a security review on our app to ensure it is as safe and secure as possible and continually monitor and upgrade our security arrangements.

No!

Freer is working on this. It may be that instead of taking the money for a rental of an item you wish to donate this to a charity. We are currently working out how this might work?

Each person is responsible for providing accurate information for their own tax return whatever jurisdiction they are in and to declare and pay appropriate taxes. We recommend checking with a tax advisor to understand your responsibilities

You can list almost any item on Freer. Please refer to our prohibited items list to find out about items that we don’t allow.

Lending items on Freer is simple. Just follow these steps:

• 1. Use the List feature in the app to create a listing for your item.
• 2. As the lender, set how much you want to earn from the item.
• 3. Add photos and set House Rules so Renters know what’s allowed and not allowed with your item.
• 4. Set dates when your item is not available for rental
• 5. Once you are happy with your item listing post it so it’s public or save it as a draft for finishing later.

When someone wants to rent your item, you’ll be notified. If you are happy to go ahead confirm the booking in the app and the renter will be notified.

Renting awesome items on Freer is easy - follow these steps:

• 1. Search for items in the app using the search bar or viewing items by category.
• 2. You can also use the map to find items near you.
• 3. Save it to view later or read on to start the rental process.
• 4. Set the dates you want the item and confirm.
• 5. Click Rent, next the total cost of the rental will be shown. If you are happy to go ahead, click Book to send your rental request to the lender
• 6. You will then be taken to the payment page using the Freer Wallet. You can pay using the wallet or by using a credit or debit card.
• 7. Your booking is Pending until confirmed by the Lender, once the booking is paid for and confirmed the lender’s details will be shared with you and you arrange to pick up the item.

To make transactions between lenders and renters easier, Freer has created a ‘digital wallet’. This wallet displays your balance that can be used to rent items on Freer or the money you have earned from lending products.

Money can be added to or withdrawn from the wallet. Top ups to the wallet can be made using a debit or credit card. Withdrawals can be made to a Paypal account using the email address associated with that Paypal account.

Whilst the wallet displays the balance, funds are held securely in the Freer Bank account (with a Global Banking partner) and are not used by Freer to fund its business. You are free to withdrawal funds at any time.

When an item is rented, the funds are in a ‘pending status’. Once the item is approved by the Lender the funds are transferred to Freer until the rental takes place. If the Lender declines the pending status is cancelled in the Renter's wallet. Transactions of top-ups, withdrawals, payments and deposits are clearly displayed in the summary.

Funds are deposited into the Lenders wallet when the item is collected by the Renter.

After booking the item the Lender is sent a message to confirm the rental. When the rental has been confirmed the Lender’s details will be sent to the renter - which can be found in the upcoming rentals section of My Freer.

If you do not feel comfortable going to someone’s house to collect the item, we strongly recommend meeting in a public location using Freer messaging to communicate to make sure there is a record. Also consider taking along a 3rd party if you are uncomfortable going on your own.

Rentals can be paid for in a number of ways. If there are sufficient funds in the Freer Wallet this is used as a primary source of funds. This can be topped up using a debit or credit card. Renters can also pay for items directly using a debit or credit card or select to use their Paypal account.

Freer currently uses the Paypal payment gateway to process payments from Renters and pay Lenders. Renters can pay using their PayPal account or by using a debit or credit card to pay directly or top up their wallet. When the rental booking is confirmed by the Lender and the Renter pays, we deduct the Renter's account. Freer then holds this money until the item is collected. The Lender is then paid directly into their Freer wallet. Lenders can withdraw from their Freer wallet to their Paypal account

If for some reason we are not able to collect funds from the Renter’s Wallet, the Renter’s card or Paypal account we will cancel the booking.

In some cases, late fees will be applied to the renter and you will receive compensation for your item being returned late.

Freer does not encourage back-to-back bookings for your item to ensure you are not inconvenienced if an item is returned late and the next renter will be able to rent the item. This can occur if a Renter requests a late pick and another Renter requests an early pick up.

Late fees will apply for any item returned after the agreed return time and are accrued as follows; A day rate for the item equivalent to 150% of the standard daily rate for item plus an administration fee of £30 for the item.

Renters are required to keep any borrowed item in the same condition as at the start of the rental period – with fair wear and tear taken into account. A photo or video should be taken of the item with the borrower in shot when the item is handed over.

Every effort should be made between Lender and Renter to resolve any dispute between themselves. If a dispute cannot be resolved between the two parties, Freer offers a dispute resolution service. Contact us using the form on this page or the contact form in the App to start a case.

Please see the terms and conditions but once the renter has collected the item, they are responsible for it. If they lose the item, they have to replace the item for a similar item in terms of value and use. In order to gauge the value of the item we would require receipts or documentation to prove value or if in the case of dispute, Freer will establish the value of an item.

Item bookings can be cancelled up to 48 hours before the rental is due to start with no penalty. Bookings cancelled within 48 hours of the start of the rental or during the rental period will incur the full booking fee. Please contact the Lender as soon as possible if you wish to cancel. Cancellation of the item reservation, the “Rental” by the Lender within 48 hours may incur a penalty fee equal to 50% of the total Rental charge.

Please see Ts and Cs for full details on fees for rental cancellations by both the lender and the renter

The research Freer conducted suggested 80% of items people want to use already exist in their community. Imagine not having to buy an item again to use something; simply make a request to the Freer community. To make a request complete the Freer Request form. This will be published on the app for other members to review.

If a member has that product they will get in touch via the app and you can then rent that item as you would a normal rental.

In the same way as Freer does not allow all items to be listed and has a prohibited items list then this also applies to requesting items.

By signing up to Freer you also agree to the Freer Code which is a way in which we’d like to see the app operate.

Freer works hard to create an environment of mutual trust and respect and in which people feel safe and secure. Lenders and Renters share items in good faith, but we acknowledge things can go wrong.

We believe Lenders and Renters should act in accordance with both the Freer Code and the Terms and Conditions and the rules that we have put in place of the community.

In the unlikely event there is an issue then the Lenders and Renters should look to resolve this amicably between themselves. If agreement cannot be reached Freer will look to assist in this dispute resolution and therefore reserves the right to have the final say on the outcome.

There are two sides to Freet Stories; the Lender side inspirations and ideas and the Renter side experiences. All sorts of people have all sorts of talents and whether you are an expert and have all the tools for putting up a shed or organising a birthday party then inspire others in the community by offering advice and products. Equally, if you have had a great time using the products then tell other potential renters of your experiences. Together, everyone becomes a little bit freer when they enjoy products without owning them or benefit financially from items being used, or simply like to help other people in their community get the most from life.

My Freer is the hub of the app. Here you will find all the items that you have in either

• 1. Overdue – this item has not yet been returned after it’s agreed rental date.
• 2. Active lending or renting – items that are currently out on rental.
• 3. Upcoming lending or renting – items that are due to be lent or rented
• 4. Pending Action – awaiting a lender to approve the rental
• 5. Available – all other items that can be lent.

Within my community you will find people you have rented from or people that you lent to. Equally you will find anyone who you have decided to follow or is following you. If there is a story written about your products that will feature in your community too.

When you select a product for rental you add it to your cart. You can add multiple products to the cart and simply check out once using the Wallet, a credit or debit card or your PayPal account.