Privacy

Freer’s Privacy Policy

Protecting your privacy and ensuring that you control the way your data is used is our priority. We want to make sure you are fully informed about the way we handle your data. In this privacy policy we explain the different types of personal data we collect, how we may collect and use it (including when you use our website or mobile app), who we may share it with, and the rights you have in relation to your data. 

By providing personal data to us, you consent to our collection, use and disclosure of your personal data in accordance with this policy and any other arrangements that apply between us.

 

We're here to help. Get in touch.

 

You can get in touch with us at any time about the way we handle and safeguard your data.

 

If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights outlined in this policy, please do not hesitate to contact us using the email admin@freer.com

 

We mean what we say

In this policy, when we say:

• we, our or us – we mean Freer Limited, a company incorporated in Jersey with registration number 130923 and registered office at Beachside Business Centre, Rue du Hocq, St Clement, Jersey. JE2 6LF, and our related companies.
• our services – we mean providing you with access to and services via the Freer app and website, and any other website or online mobile product or platform or service run or facilitated by Freer.
• your data or your information – we mean your personal data, which we describe in section 3.
• our partners – we mean our third party service providers and other organisations that we partner with to help us deliver services to you.
• privacy laws – we mean all privacy and data protection laws that apply to us when we handle your data, including the Australian Privacy Act 1998 (Cth) and the Data Protection (Jersey) Law 2018.

 

What data do we collect?

 

When you access and use our services, we collect and hold certain categories of data set out in the table below. If you choose not to provide the data we request from you, we may not be able to provide you with the services you require.

 

Category	Details
Your general personal data	This includes information or an opinion about you that is reasonably identifiable. For example: your name, address, age or date of birth, contact number and email address.
Payment data	We may collect data from you in order to pay for services. This may include your bank details and Paypal email address.
Device data	This includes your device ID, device type, geo-location data, computer and connection data, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log data.
Product and service details	We may collect details of the products and services we have provided to you or that you have enquired about, including any additional data necessary to deliver those products and services and respond to your enquiries.
Additional data you provide	This includes data you provide to us through user surveys, directly through our website or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect data.
Data collected for our own business improvement	We may de-identify your general personal data and use it in aggregate form to conduct analysis on how our services are being used to help us improve our services and provide benefits back to our users. When we refer to 'de-identified' data, we mean data that has undergone a process of removing all personal identifiers that can reasonably identify you so that there is no reasonable likelihood of re-identification occurring.
Data collected by cookies	We may collect de-identified data via cookies on our website, such as your browser type, operating systems and other websites visited. We may also collect some personal data when using cookies, such as where a cookie is linked to your account. There are more details about cookies in section 11.
Data collected for recruitment purposes	When you apply for a job or position with us we may collect certain data from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide data to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

 

How do we collect your data?

 

We collect data from you in three main ways, when you:

• register and create a profile online or within our mobile app;
• register with our third party verification partner, Yoti (described in more detail in section 7 below); and
• Use and interact with our app and/or website on an ongoing basis.
• How will we use your data?

 

Freer collects your personal data so that we can hold, use and disclose it for the following purposes:

• verify that you are over 18 years of age and are able to use our mobile app;
• verify your identity to keep the platform safe for all to use;
• share your approximate location as part of the details for items you have listed for rent;
• share your address with a lender who you are renting an item from;
• share your address with a renter who is renting an item from you;
• allow you to build a profile that makes lending and renting items easier;
• perform analytics on usage of the platform to make the platform even better;
• send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
• contact you when we need to tell you something important about our services or your information;
• send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
• use rating, review or Freer Stories content for marketing our services and app; and
• comply with laws, and assist government or law enforcement agencies where we are required or authorised to do so.
• How do we use your data for marketing?

 

Freer may send you direct marketing communications and information about our services and using the Freer platform that we think you might like and/or that may help you use Freer’s services. This may take the form of emails, SMS, mail or other forms of communication. We'll always conduct our marketing practices in accordance with privacy laws and other applicable laws.

 

We may also market our services to you generally – including via social media, advertising through our website or through third party websites and other digital or non-digital platforms. We'll always do this in accordance with our legal requirements and only with our partners.

 

If you do consent to us sending you marketing messages using your personal data, you have the right to opt out of receiving these at any time by selecting your communication preferences within the app or by using the unsubscribe facilitate in the relevant message.

 

Other than rating and review content, we will not provide your personal data to any third party for commercial or marketing purposes (other than with your express consent).

 

We may use content you create via posts, reviews, ratings or Freer Stories in our marketing material. This may involve using your pictures and comments as part of promotion of Freer. Please see our Terms and Conditions on how we use this content.

 

Who do we share your data with?

We may share your personal data with:

• the renter or lender of an item so that they can collect the relevant product. We only do this after payment has been taken for the item. Once the product is returned, we then delete your personal information from the renter or lender's side of the app so it is not permanently displayed to them;
• our employees and related companies that assist in the operation of Freer;
• third party suppliers and service providers (including providers for the operation of our app and website and/or our business or in connection with providing our services to you), including our verification partner Yoti;
• professional advisers, dealers and agents;
• payment systems operators (eg, merchants receiving card payments);
• our existing or potential agents, business partners or partners;
• our sponsors or promoters of any competition that we conduct via our services;
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including government agencies, regulatory bodies, law enforcement agencies, identity verification service providers, credit reporting bureaus, or as otherwise required, authorised or permitted by law.
• Do we store or share your information overseas?

We may disclose personal information outside of the country where we first collected it to the entities listed in section 7, where those entities are located in jurisdictions in which Freer operates (including, without limitation, Jersey and the UK). We take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the privacy laws applicable in the jurisdiction where we collected your data.

As Freer looks to expand, there may be circumstances in which lenders and renters wish to lend and rent products in countries outside of the country where they normally inhabit. We may need to exchange your personal information relevant to these transactions cross border in order to facilitate the transaction. This means that the transaction may occur in a different jurisdiction from where you normally reside, and the your personal data will be accessed and/or held in the relevant overseas location.  

 

How do we store and protect your data?

 

Your data is stored securely in encrypted format in a securely hosted database owned by Freer.

Some or all of the data that you provide to our verification partner (Yoti) will also be stored in Freer’s systems.

Our app, website and other working environments are built with integrated physical, electronic and managerial processes designed to safeguard your information and protect it from misuse, interference loss and unauthorised access, modification or disclosure.

 

What are your rights in relation to your personal data?

 

Freer would like to make sure you are fully aware of all of your data protection rights. Each user is entitled to the following in relation to any data we collect about you:

The right to access - You have the right to request Freer for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Freer correct any information you believe is inaccurate. You also have the right to request Freer to complete the information you believe is incomplete.

The right to erasure - You have the right to request that Freer erase your personal data. Within the Freer App, go to your account profile and scroll to the bottom of your profile. Press the 'Delete Account' button. Alternatively, please email admin@freer.com your request along with your email address you used to sign up to Freer. For security reasons, we will email you back and ask you to verify your request before we proceed with the deletion.

The right to restrict processing - You have the right to request that Freer restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Freer’s processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Freer transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we will generally respond to you within one month. If you would like to exercise any of these rights, please contact us using the details set out in section 1.

If you're not happy with the way we handle your query or handle your information (including our response to your request to access, correct or delete your personal information), you have a right to lodge a complaint with your local privacy regulator. In Australia, this is the Office of the Australian Information Commissioner (OAIC - https://www.oaic.gov.au). In Jersey this is the Jersey Office of the information Commissioner (https://jerseyoic.org).

 

How do we use cookies on our website and apps?

 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website or use our mobile app, we may collect information from you automatically through cookies or similar technology.

For further general information about how cookies work, you can visit allaboutcookies.org.

While there are a number of different types of cookies, our website uses:

• Functionality cookies - Freer uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising cookies - Freer uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

You can set your browser not to accept cookies, and the website mentioned above tells you how to remove cookies from your browser altogether. However, if you do refuse the use of cookies in this way,, you may not be able to access the full functionality of our website and app features.

 

Changes to our privacy policy

Freer keeps its privacy policy under regular review and places any updates on this web page and via the app. We encourage you to check our website and/or the app periodically to ensure you are aware of our current privacy policy.

This privacy policy was last updated in February 2024.